BOOKING POLICY

Respecting Your Time

Our therapists' time is as valuable as yours. Please review our booking and cancellation terms below to ensure a smooth, relaxing experience for everyone.

POLICY HIGHLIGHTS

Core Cancellation Terms

Deposit

Our booking deposit secures your exclusive appointment time when you book online. If your booking cannot be filled by another client on the day, your booking deposit is held as a fee to compensate our therapists' time.

48-Hour Notice

Appointments may be cancelled or rescheduled up to 48 hours prior to the booking start time without forfeit of booking deposit. Please allow as much notice as possible so we can fill your space.

Phone Contact Only

Please DO NOT reach out via social media to make changes to your booking. To reschedule or cancel, contact us by phone only on +61413298930.

Unexpected Changes

What if I’m running late?

We understand that delays are sometimes incurred in our day. If you are running late, please contact the clinic straight away by phone only on +61413298930. For most delays of less than 15mins, you will be able to enjoy the full length of your booking time. For delays longer than 15mins you may have a reduced treatment time so as not to impact the timings of other bookings that day.

What if I am sick or someone that I care for is sick?

We absolutely want you to prioritise your health and that of your family. We also do not want to pass any germs on to our staff and appreciate you letting us know if you are unwell. If your booking can be filled by someone else, then you will not incur any cancellation fees, however late notice can result in a $29 fee (plus 1.75% and $0.30 transaction fee) being placed on your account. Please advise the clinic if you are feeling unwell as soon as possible.

What if I am called into work?

The nature of our work can change week to week, and we understand that making a booking in advance may impact your upcoming roster. Please advise the clinic as soon as you are aware of any clash in your calendar, however if this is within 48hrs of your booking, you will be required to pay the $29 fee (plus 1.75% and $0.30 transaction fee), unless another client can take your place. Rescheduling to another time or another day may be better than cancelling altogether.

Phone Only

Need to Reschedule?

Booking Deposits are non-refundable and only transferable to another appointment or client.

We are always happy for your referrals: you may send someone in your place to take up the same treatment. If you must cancel, please contact us by phone only. Do not use social media.