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Booking Policies

Deposit: A deposit of at least 20% of your treatment fees is charged at the time of booking to secure your appointment time exclusively for you. This is applied as a credit towards your treatment and is refundable up to 48hrs prior to your appointment start time.

Professionalism: Calming Concepts is NOT a sexual service. Inappropriate behaviour towards the massage therapist will not be tolerated and harassment of this nature will be reported to police.

Dependants: Children under 5yrs old unfortunately cannot attend your appointment, without older (teen or above) siblings or another adult present to supervise them. To ensure you can relax and enjoy your treatment, please arrange care for your little ones.

Cancellation Fee: You may edit or reschedule your appointment online or by phone (mob 0413 298 930) up to 48hrs prior to your booking start time. Should you wish to reschedule or cancel your appointment within 48hrs of your appointment time, you will be charged a cancellation fee equal to the deposit paid at the time of booking.

***NO-SHOW*** 
If you do not arrive to your appointment without advising your therapist before-hand, a no-show fee of the TOTAL TREATMENT COSTS will be applied to your credit card on file. To avoid these fees, please reschedule your appointment to another day prior to your booking start time, send someone in your place to take up the same treatment you have booked OR purchase the remaining value of the treatment as a gift certificate to use at a later time.