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Booking Policies

Professionalism: Calming Concepts is NOT a sexual service. Inappropriate behaviour towards the massage therapist will not be tolerated and harassment of this nature will be reported to police.

Dependants: Children under 5yrs old unfortunately cannot attend your appointment, without older (teen or above) siblings or another adult present to supervise them. To ensure you can relax and enjoy your treatment, please arrange alternative care for your little ones.

Deposit: Your appointment time is held for you exclusively with a booking deposit. Should you need to cancel, you will be refunded your deposit up to 48hrs prior to your appointment time.

Rescheduling: You may cancel, change or reschedule your appointment online up to 48hrs prior to your booking start time. After this time, it is at the discretion of the therapist to be able to reschedule you and rollover your booking deposit. Please advise your therapist of any changes by phoning 0413298930.

Cancellation Fee: If you find you are unable to attend your appointment at short notice, please advise your therapist by phoning 0413298930. If insufficient notice is provided, your booking deposit may be held as a cancellation fee.

***NO-SHOW*** 
No-Show or Same-Day Cancellations will be billed the entire treatment cost via the credit card on file, with exceptions only at the therapist’s discretion.