Can you squeeze me in if I am running early?
Calming Concepts has allocated time between bookings to maintain appropriate levels of cleanliness for all clients. For privacy and health and safety reasons, please arrive at your appointment start time.
What if I am running late?
If you are running only a few mins late, your therapist should be able to extend your booking start time to allow you the full treatment time. However if you arrive more than 15mins late, your appointment will be shortened to ensure the rest of the day’s bookings are not delayed. It is imperative that you phone the clinic as soon as possible to advise the therapist if you are running late. Ph 0413298930.
Can I cancel my appointment?
Your appointment time is held for you exclusively with a booking deposit. Should you need to cancel, you will be refunded your deposit up to 48hrs prior to your appointment time. After this time, it is at the discretion of the therapist to be able to reschedule you and rollover your booking deposit. If insufficient notice is provided, your booking deposit may be held as a fee. If you find you are unable to attend your appointment at short notice, please advise your therapist by calling 0413298930.
Something has come up?
Calming Concepts understands that life happens, things come up and throw a spanner in the works. Should this happen on the day of your appointment, please phone your therapist to advise. Ph 0413298930. However, if you do not arrive to your appointment within 10mins of the start time and are not reachable by phone, your therapist will mark your appointment as a no-show. No-Show or Same-Day Cancellations (excluding ill-health, emergencies and extenuating circumstances) will be billed the entire treatment cost via the credit card on file, with exceptions only at the therapist’s discretion.
If you are unable to attend your appointment, avoid the full treatment fee by:
* Phoning your therapist,
* Rescheduling your appointment to another time (prior to the day of your booking),
* Sending someone in your place to take up the same treatment you have booked OR
* Purchase the remaining value of the treatment as a gift certificate to use at a later time.