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Frequently Asked Questions

  • Is this massage professional?

    Yes, your massage therapist, Leah Rice-Levitt trained at the Australian College of Natural Medicine and is qualified as Certificate IV in Massage Therapy. Calming Concepts does NOT offer sexual services. All treatments are STRICTLY therapeutic only. Any behaviour that is deemed inappropriate will be treated as harassment and the police will be notified.

  • How can I find the clinic?

    Calming Concepts address is Unit 1, 69 Pademelon Circuit. Here is a link to GoogleMaps

    Directions:
    From Bounty Boulevard, take Wombat Parade. Follow the two chicanes through until you reach a left hand bend onto Pademelon Circuit, turn here and then immediately turn right onto Pademelon Circuit again. The clinic is number 69, on the right of the street, under the streetlight. Unit 1 is the left-hand side unit. Please park on the street, being mindful of neighbours driveways.

  • What should I wear to my massage appointment?

    Please wear comfortable, clean clothes. You will be required to keep your underwear on during your treatment or expected to wear disposable underwear, as provided. Please discuss this with your therapist before your treatment.

    It is preferred that you do not book your appointment straight from sport, gym or manual work as a shower facility is NOT available to clients and you may be turned away if you have arrived to your appointment in such a manner.

  • Do you have eftpos?

    Yes, we accept Visa and Mastercard payments. Cash is also accepted.

  • Can I purchase a Gift Certificate?

    Yes! Calming Concepts offers Gift Certificates with 12 months expiry. These can be a dollar value of either $50, $100 or $200 OR you can choose the treatment type.
    There are two options for purchasing vouchers; E-voucher or Printed Certificate. See our Gift Certificates page for more details.

  • Do you offer Health Fund Rebates?

    Leah Rice-Levitt is not a Remedial Therapist and therefore cannot offer provider numbers for your health fund at this time.

  • Are you wheelchair accessible?

    Although our treatment room in the North Lakes clinic is located on the ground floor, special access will be required so please advise your therapist at the time of booking so that this can be arranged for you.

    Please note the option to have the therapist visit you in your home or workplace is also available, a small surcharge applies for mobile bookings.

  • How long is my massage treatment?

    Please arrive 5 minutes before your treatment start time, so that you can receive the entire length of your booking time. Please note that although some time is allocated between bookings, for the comfort of all clients and safety for the therapist, the entrance to the clinic will not be accessible more than 5 mins before your appointment time.

  • Cancellations

    You may edit or reschedule your appointment online or by phone (mob 0413 298 930) up to 48hrs prior to your booking start time. Should you wish to reschedule or cancel your appointment within 48hrs of your appointment time, you will be charged a cancellation fee equal to the deposit paid at the time of booking.

  • What if I am running late?

    If you are running late by less than 15mins, I should be able to extend your booking start time to allow you the full treatment, please just phone 0413298930 and let me know.

  • No Show

    If you do not arrive to your appointment on time without advising your therapist before-hand, a no-show fee of the TOTAL TREATMENT COSTS will be applied to your credit card on file. To avoid these fees, please:

    • reschedule your appointment to another time prior to your booking start time,
    • send someone in your place to take up the same treatment you have booked OR
    • purchase the remaining value of the treatment as a gift certificate to use at a later time.

    However, if you are running late by less than 15mins, I should be able to extend your booking start time to allow you the full treatment, please just phone and let me know.