Can I purchase a Gift Certificate?
Yes, see the available online Gift Certificates, or visit the clinic to pick up a personalised printed voucher. All purchased vouchers have 36 months to use before they expire, excluding some promotional vouchers.
What should I wear?
Please wear comfortable, clean clothes. It is preferred that you do not book your appointment straight from sport, gym or manual work as a shower facility is NOT available to clients and you may be turned away if you have arrived to your appointment in such a manner.
Are you wheelchair accessible?
Although our treatment room in the North Lakes clinic is located on the ground floor, a separate entrance will be provided to you so please advise your therapist at the time of booking so that this can be arranged for you. Please note the option to have the therapist visit you in your home or workplace is also available, a small surcharge applies for mobile bookings.
What suburbs do you visit for mobile bookings?
Experience your massage or pampering treatment in your home, office, hotel or resort in most North Brisbane suburbs. No need to brave the traffic, the weather or spot anyone you don’t want to talk to when you have that post-massage fuzzy feeling. Great if you are on holidays, need to watch the kids at home or if you have restricted mobility.
Bellmere, Bray Park, Brendale, Burpengary, Burpengary East,
Caboolture, Caboolture South, Carseldine, Clontarf,
Dakabin, Deception Bay,
Mango Hill, Margate, Morayfield, Murrumba Downs,
Narangba, Newport, North Lakes,
Can I bring my child with me?
Calming Concepts can allow up to four guests due to the square footage of the space and COVIDSAFE guidelines. Children are allowed in the clinic, as long as another adult is present to take care of them. Breakages will be the responsibility of the guest. For your ultimate comfort and relaxation, it is advised that if you cannot provide alternative arrangements for your child(ren) that you have your appointment in your own home where you may be more comfortable. Please see available suburbs above.
Do you allow walk-in bookings?
Due to Government restrictions since COVID19, Calming Concepts is unable to offer walk-in bookings. All appointments must be booked before-hand through my online booking portal.
Is this a Professional Service?
Leah Rice-Levitt trained at the Australian College of Natural Medicine in 2006 Certificate IV in Massage Therapy and Mette’s Institute in 2010 Ka Huna 1&2 Bodywork and 2020 Ka Huna 3 Bodywork. All treatments are STRICTLY therapeutic only. Any behaviour that is deemed inappropriate will be treated as harassment and the police will be notified.
Do you offer Health Fund Rebates?
Leah Rice-Levitt is not a Remedial Therapist and therefore cannot offer provider numbers for your health fund at this time.
Is Cash or Card accepted?
Eftpos is available for Visa and Mastercard payments. Cash is also accepted, however please have correct change. You can also choose to pay for your treatment, prior to the appointment. Please contact Leah to arrange an invoice.
How can I find the clinic?
Calming Concepts address is Unit 1, 69 Pademelon Circuit. Here is a link to GoogleMaps
Directions: From Bounty Boulevard, take Wombat Parade. Follow the two chicanes through until you reach a left hand bend onto Pademelon Circuit, turn here and then immediately turn right onto Pademelon Circuit again. The clinic is number 69, on the right of the street, under the streetlight. Unit 1 is the left-hand side unit. Please park on the street, being mindful of neighbours driveways.
Can I pop in earlier?
Calming Concepts has allocated time between bookings to maintain appropriate levels of cleanliness for all clients. For privacy and health and safety reasons, please arrive no earlier than 5mins before your appointment start time.
What if I am running late?
If you are running only a few mins late, your therapist should be able to extend your booking start time to allow you the full treatment time. However if you arrive more than 15mins late, your appointment will be shortened to ensure the rest of the day’s bookings are not delayed. It is imperative that you phone the clinic as soon as possible to advise the therapist if you are running late. Ph 0413298930.
Can I cancel my appointment?
Your appointment time is held for you exclusively with a booking deposit. Should you need to cancel, you will be refunded your deposit up to 48hrs prior to your appointment time. After this time, it is at the discretion of the therapist to be able to reschedule you and rollover your booking deposit. If insufficient notice is provided, your booking deposit may be held as a fee. If you find you are unable to attend your appointment at short notice, please advise your therapist by calling 0413298930.
Something has come up?
Calming Concepts understands that life happens, things come up and throw a spanner in the works. Should this happen on the day of your appointment, please phone your therapist to advise. Ph 0413298930. However, if you do not arrive to your appointment within 15mins of the start time and are not reachable by phone, your therapist will mark your appointment as a no-show. No-Show or Same-Day Cancellations (excluding ill-health, emergencies and extenuating circumstances) will be billed the entire treatment cost via the credit card on file, with exceptions only at the therapist’s discretion.
If you are unable to attend your appointment, avoid the full treatment fee by:
* Phoning your therapist as soon as possible,
* Rescheduling your appointment to another time,
* Sending someone in your place to take up the same treatment you have booked OR
* Purchase the remaining value of the treatment as a gift certificate to use at a later time.